Privacy Policy

Privacy Policy Klinik Al-Ansar

At Klinik Al-Ansar we respect the privacy and confidentiality of our patients. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data in compliance with the Personal Data Protection Act 2010 (PDPA) of Malaysia and other applicable privacy laws. By accessing or using our services, you consent to the practices described in this policy.

1. Types of Personal Data We Collect

We may collect personal data about you when you visit our clinic, use our services, or interact with us online. This data may include, but is not limited to:

Personal Information: Full name, identification number (e.g., MyKad or passport), date of birth, gender, and marital status.
Contact Information: Address, phone number, email address, and emergency contact details.
Medical Information: Medical history, current health conditions, diagnoses, treatment plans, test results, prescriptions, and health insurance details.
Payment Information: Credit card details, billing address, and other payment-related information for the purpose of processing payments.
Other Information: Any other information that you provide to us or that we collect during the course of providing medical care.

2. How We Use Your Personal Data

We use your personal data for the following purposes:

To provide medical services, consultations, treatments, and prescriptions.
To manage your appointments and communicate with you regarding your treatment or care.
To process payments and billing for medical services rendered.
To comply with legal and regulatory requirements, including reporting to relevant health authorities.
To maintain and improve the quality of our healthcare services and facilities.
To send appointment reminders, follow-up care instructions, and information about our services, with your consent.

3. How We Protect Your Personal Data

We are committed to ensuring that your personal data is protected from unauthorized access, use, disclosure, alteration, or destruction. We implement reasonable technical, administrative, and physical security measures, such as encryption, firewalls, and secure access controls to safeguard your information.

4. Disclosure of Personal Data

We may disclose your personal data in the following circumstances:

To healthcare providers and professionals involved in your care or treatment, including doctors, nurses, pharmacists, and specialists.
To third-party service providers who assist us in providing our services (e.g., billing companies, IT service providers, and medical laboratories).
To legal or regulatory authorities, if required by law, court order, or regulation.
To health insurance providers for the purpose of processing claims or obtaining reimbursement for medical services.

We will not disclose your personal data to any third parties without your consent unless required or permitted by law.

5. Retention of Personal Data

We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, and to comply with any legal, regulatory, or contractual obligations. After this period, we will securely delete or anonymize your data.

6. Your Rights

Under the PDPA, you have the following rights in relation to your personal data:

Right to Access: You have the right to request access to the personal data we hold about you.
Right to Correction: You may request that we correct or update your personal data if it is inaccurate or incomplete.
Right to Withdrawal of Consent: You have the right to withdraw your consent for us to process your personal data, subject to legal or contractual restrictions.
Right to Erasure: You may request the erasure of your personal data if it is no longer necessary for the purposes for which it was collected.
Right to Object: You may object to the processing of your personal data for direct marketing purposes or other legitimate reasons.

To exercise any of these rights, please contact us using the contact information provided below.

7. Cookies and Tracking Technologies

We may use cookies and other tracking technologies on our website to enhance your user experience. Cookies are small text files that are stored on your device when you visit our website. These may be used to personalize content, analyze site usage, and improve our services. You can adjust your browser settings to block or delete cookies, but this may affect your ability to use certain features of our website.

8. Changes to this Privacy Policy

We may update or amend this Privacy Policy from time to time. Any changes will be posted on our website, and the effective date will be updated accordingly. We encourage you to review this policy periodically to stay informed about how we protect your personal data.